Service, precisely customized
VDL Container Systems installations are extremely reliable provided that normal maintenance is carried out on time and competently. Customers can choose whether they wish to outsource the maintenance all or partly to VDL Container Systems.
Agreements made will be laid down in a maintenance agreement. In this way each entrepreneur knows exactly what the costs will be and can also count on the availability of the installation.

In a comprehensive maintenance agreement the following items may be included:
  * performance guarantees of the installation
  * availability of service engineers
  * maximum response time of the mechanics in case of malfunctions
  * maximum delivery time of spare parts.

A maintenance agreement  offers many advantages:
  * High operational reliability and system availability
  * Performance guarantee in accordance with the agreement
  * Warranty on service VDL Container Systems bv 
  * Budgetary certainty
  * Prevention of malfunctions and consequential damages
  * Extension of service life
  * Reduced rate for spare parts
  * Online ordering spare parts at spareparts@vdlcontainersystems.com

Providing performance guarantees means that our service support services must be in good order. Therefore, we accommodated in-house. Customers can visit the workshop where their system is revised, witness testing or participate in a training to update knowledge. Other services such as extensive spare parts warehouse are also housed in own home.

Some customers choose to focus entirely on their business and leave the care to VDL Container Systems bv. In such case, the complete maintenance of the installation will be defined in a maintenance agreement.

This is very convenient because the operator knows exactly where he stands: the system availability is determined in mutual consultation and the costs are fixed in advance. The preventive maintenance is already set out in a schedule.

Entrepreneurs who opt for convenience and reliability often end up with a (nearly) full maintenance agreement.

VDL Container Systems bv promotes for some time now the importance of preventive maintenance. And with success, more and more entrepreneurs are switching to a certain form of preventive maintenance. This is logical, the reliability of the system increases and the costs are more under control.
Our inspection and preventive maintenance services include the following modules:

1. Complete lubrication (not included in inspections)
All lubrication points will be checked and (where necessary) lubricated.

2. Small proceedings
Among these activities are tasks such as securing bolts and switches (if necessary) and other minor maintenance.

3. Other activities (on request)
Any repair / replacement of larger parts will be done in consultation with the customer.

4. Inspection report
This report will be sent to the customer after inspection and will contain the following:
- All hydraulic and mechanical functions
- All electrical functions
- Sliding systems and mountings
- Inspection label

Our systems are highly reliable. You know that from experience. Perhaps the period that you should have your system overhauled already passed. But he is still running smoothly. However, you should be alert. After all, everything that moves and turns is subject to wear.

This applies under normal operating conditions, and especially if the time limit has been exceeded once, in case of insufficient filtering, overload or high operating temperatures. To keep your system trouble-free, prevent damage and downtime to a minimum, timely revision is of great importance. This prolongs the durability of your VDL Container Systems installation guaranteed!

VDL Container Systems is an expert in such revisions. Because we have many installations in maintenance, our highly experienced technicians know this equipment inside out. We work only with original parts. So in all aspects you are assured of value for money, quality, expertise and speed. We also carry out the work on the spot ... and you know exactly where you stand.

Nothing is more annoying than being confronted with unforeseen costs afterwards. This will not happen to you if you have your VDL Container Systems serviced by us at a predetermined price.

The rapid technical developments make regular technical training for employees, dealers and customers indispensable nowadays. VDL Container Systems therefor organizes training courses and education programs both on location and in-house.

You have bought a VDL Container Systems installation because of its operational reliability. By concluding a service contract with us, you no longer have to worry about your installation. Our service team is on standby day and night, 7 days a week. All you have to do is concentrate on your business operations.

In the event of a breakdown outside office hours, please call our well-trained and experienced technicians, who will first try to solve the problem by telephone. If this is not possible, you will be called back immediately for an appointment. In acute cases, our mechanic will be at your doorstep as soon as possible after the report.

VDL Container Systems gives the guarantee that you will have 98% of the parts at your disposal within 2 working days. Wherever your problem occurs, in the Netherlands or abroad. We also make use of a dense network of national and international dealers.

This service offers you the following advantages:
* due to the fast delivery, the duration of any downtime is minimal;
* high availability of spare parts;
* professional assembly;
* extensive product knowledge;
* international support;
* standard warranty on parts and assembly for 6 months.

Our priority is that you can carry out your operational business processes in an efficient manner. The reliability of your installation plays the leading role in this.

In order to provide you with the best possible service, we always look for the best solution. For this we have our organization fully equipped. For each customer the service that suits him or her best.

Our service team is at your service 24/7